Customer Service

Shipping & Delivery

Most of our merchandise is made as per order, right here in New York. It takes us about two to three days for the entire process. Usually we ship within three to four days from the date of order confirmation. Should you have any additional questions, please do not hesitate to call us or complete the form below:

Privacy & Security

Updated March 03, 2013

This privacy statement discloses the privacy practices for AoneJewelry.com. We maintain a steadfast commitment to protecting your privacy and invite you to review this page to learn about the ways we protect the information you share with us.

If you, for any reason, feel AoneJewelry.com is not abiding by our posted privacy policy, contact us via our Contact Us page.

Information Collection and Usage

AoneJewelry.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to other parties in any manner that is different from what is disclosed in this statement. AoneJewelry.com collects user information from several locations on our website.

My Account

When you make your first purchase at AoneJewelry.com, you will be asked to create an account. When you create an account, our system will remember your personal information and purchase information to make future checkouts faster and easier, as well as, completely secure.

Account creation is quich and simple: just enter your personal information once, then select your username and password. During checkout of your next purchase, simply login and the system use the information in your account. Your personal information is completey accessible to you at all times so that you may review and/or change it as necessary by clicking on the "My Account" link.

Order

We request user information on our order form at the time of purchase. That is where a user provides his/her contact information, such as name and shipping address, as well as financial information, such as a credit card number and expiration date. We use this information for billing purposes and to fulfill customer orders. If,for any reason, we have difficulty processing your order, we use this provided contact information to reach the customer.

Cookies

A cookie is a piece of data stored on a user's hard drive; this piece of data contains information about the user. We use tow types of cookies: session and persistent cookies. When we use a cookie, it is in no way, shape or form connected to any personally identifiable information about you. The use of cookies simply enables us to track and target the interests of our users in aggregate from by reviewing popular areas and products so that future visits to our site deliver an better shopping experience. Cookies do not cause damage to your computer systems or any of your files. Further, only we can read, modify or delete the cookie we set. If you do not want information collected through the use of cookies, however, there are simple steps in most internet browsers that allow you to remove existing cookies, to automatically reject cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

Usage Tracking

AoneJewelry.com's database tracks user traffic throughout our site. We use this information to compile overall statistics; we do NOT record or track information on individual users. The type of information we collect includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and the number of user clicks to analyze user trends, administer the site, and track user movement in the aggregate. These statistics help us decide which products and services serve our customers (and future customers) need the best.

Aggregate Information

At AoneJewelry.com, we use aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. On occasion, aggregate information is shared with third-party partners to help plan or execute advertising and/or promotions. Again, we do not share any personally identifiable information at all.

Sharing

AoneJewelry.com provides you access to certain third-party partners to provide you with certain services detailed below. AoneJewelry.com will provide respective third-party partners with your transaction information. That third-party partner will then collect further information (if needed) to provide you with a requested service, such as an outside shipping company to ship orders, and a credit card processing company to process transactions.

We reserve the right to transfer any and all user information collected to a third-party in the event of a merger, sale, joint venture, assignment, transfer or other disposition of all, or any portion of, the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to AoneJewelry.com.

Finally, notwithstanding any other provision of this privacy policy to the contrary, we reserve the right to disclose your personal information if we believe we are required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms of Service; (iv) to protect our operations or those of any affiliated entities; (v) to protect the rights, privacy, safety or property of AoneJewelry.com, any affiliated entities, you or others; and (vi) to permit us to pursue available remedies or limit the damages we may sustain.

Links

Occasionally, AoneJewelry.com may link to other web sites. In such cases, we are not responsible for the privacy practices of sites we may link to. We urge our users to be conscious when they leave our site and to read the privacy statements every website that collects personally identifiable information. This privacy policy only applies to information collected by AoneJewelry.com.

Catalog, Newsletters, Etc.

In the event a user subscribes to our newsletter or other subscription, we ask for contact information such as name, street address and e-mail address to deliver said communications. As we respect our users' privacy, we offer a opt-out option from these communications. [See the choice and opt-out section below.]

On rare occasions, we may need to send out a strictly service-related announcement. Such instances may include, planned website maintenance that will require temporarily suspendeding the site. Generally, however, users may not opt-out of these communications, though you can deactivate your account. These types of communications, though, are rare and not promotional in nature.

Security

AoneJewelry.com takes every action to protect our users' information. When users submit sensitive information through our website, your information is protected online and off-line.

When our registration/order form asks users to enter sensitive information, such as credit card number and/or social security number, said information is encrypted and protected with Secure Socket Layers (SSLs). While on a secure page, such as our order form, a you will see a lock icon at the bottom of your web browser. When you are not on a secure page, you will not see a lock icon. Further, the servers where we store personally identifiable information are kept in a secured environment and under restricted access.

If you have any questions at all regarding our site security, please don't hesitate to contact us via our Contact Page.

Correcting/Updating/Deleting/Deactivating

If a user's personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if a user no longer wants our service, we provide a way to correct, update or deactivate that user's personally identifiable information. Simply use the unsubscribe feature in our communications.

Choice/Opt-Out

Users who no longer wish to receive promotional materials can opt-out of these communications via the unsubscribe feature in our e-mail.

Changes to This Policy

We reserve the right to change this privacy policy, and any of our other policies or procedures concerning the handling of sensitive information collected via this site, without prior notice. To determine when this privacy policy was last revised, simply refer to date at the top of this page. Any concurrent changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes, in effect, constitutes your acceptance of the revised policy. We urge you to review our privacy policy from time to time to ensure familiarity with our most current version.

Returns & Replacements

Usually, all returns and refunds are processed within two days from when the merchandise is received in our warehouse. It might take a little longer for it to reflect on your credit card, depending on the policies of the credit card company.

Payment
We accept payments made through Paypal Only.